Bridge Support

Bridge Support

***Please DO NOT RESET the units***

Resetting the units will erase all configurations and may place the units in a state that we can not remotely recover from

Support Request

Name *Email *

Where did you purchase your kit? *Choose…Controlled Products (CPSG)Wireless Bridge StoreAmazoneBayOtherOrder number

Which kit is having an issue? *

LigoWave (WBS-PTP-LW-5AC) LigoWave (WBS-PTMP-LW-5AC-90AC) LigoWave (WBS-PTMP-LW-5AC-ARC360) Ubiquiti NanoStation Loco M5 (HSK-PTP-NS-LOCOM5) Ubiquiti NanoStation Loco M2 (HSK-PTP-NS-LOCOM2) Ubiquiti NanoStation Loco AC (HSK-PTP-NS-L5AC-WPS) Ubiquiti NanoStation M5 (HSK-PTP-NS-M5) Ubiquiti NanoStation M2 (HSK-PTP-NSM2) Ubiquiti Bullet M2 (HSK-PTMP-BULLETM2-LOCOM2) Other not listed I don't know

Give a brief rundown of how you have the units connected to your network * What are you trying to do with the bridge? * Please describe the issue you are having with your kit *

How far apart are the units? *How high off the ground are the units? *

Have you tested your cables? *Choose…YesNoAre power lights on for both units? *Choose…YesNo

Are the LAN lights on for both units? *Choose…YesNoMy units don't have a LAN lightDo any of the signal lights on either unit light up? *Choose…YesNoMy units don't have signal lights

Are any lights besides the LAN light flashing? *Choose…Yes — I'll say which when I describe the issueNoI only have a power lightDo both units show in the Ubiquiti Discovery Tool? *Choose…YesNoI have not tried

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